Need some help? We’ve got you covered. Email all questions to firstname.lastname@example.org and we’ll get back to you within 2 business days.
Reminder: If you’re in the area and selected “local pickup” at checkout, your order will be available on Covenant’s campus. Make your way to the first floor of Founders Hall and look for the cubbies across from the elevator – your bag will have your name on it.
Thank you for supporting the mission of training future pastors, counselors and ministry leaders!
Frequently Asked Questions
How long will it take for me to get my item?
Typically items will ship out from our campus in 2-3 business days. You’ll receive an email notification once it ships letting you know it’s on its way. From there, it’s in the hands of the US Postal Service.
What if I’m unsatisfied with my order once I receive it?
We’re sorry! We’d love to email you a return shipping label for you to print off at home and take with you to the post office. Send it back on us, and we’ll either refund you or replace it with the item you want.
What if the item that I want is out of stock?
Looks like you’ve got great taste! Don’t worry, we keep a close eye on our inventory levels. When it looks like we’re close to running out, we’ll place a reorder from our supplier and will let everyone know when they’re ready for purchase again. Keep your eyes peeled and sit tight!
What is local pickup?
You can pick up your purchase on our campus. When you proceed through the checkout process, you can select “local pickup” that will comp your shipping cost. Within three business days, your item will be available for pickup on Covenant’s campus on the first floor of Founders Hall. Look for the cubbies across from the elevator. Your bag will have your name on it.
I live outside the United States. Can I still purchase items?
We currently only ship to the U.S. Sorry! In the meantime maybe you have a friend or relative who can purchase one on your behalf and send it in your next care package…?
I have another question that isn’t listed here. Who do I talk to?
We love questions! Send an email to email@example.com and we’ll get back to you within 1-2 business days.